Absolute Workflow (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website and services.
1) Information We Collect
We may collect information you provide directly, including:
Contact details: name, email address, phone number
Form submissions: message content and any answers you provide on our forms
Conversation data: SMS message content and related details such as timestamps, delivery status, and opt-out status (for example, STOP)
We may also collect basic website usage information, such as:
IP address, device/browser type, pages visited, and approximate location (based on IP)
Cookies or similar technologies for site functionality and analytics (if enabled)
2) How We Use Your Information
We use your information to:
Respond to inquiries and provide requested services
Follow up on requests and schedule appointments
Send service-related messages such as confirmations and reminders
Improve our workflows, messaging, and customer experience
Maintain security, prevent spam, and troubleshoot issues
3) How We Share Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate, such as:
Messaging and phone providers used to send and receive SMS and manage phone services (commonly Twilio)
Email delivery providers used to send emails (commonly Mailgun)
CRM and automation platforms used to store contact records, conversation history, and workflow activity (including GoHighLevel/HighLevel)
We may also share information if required by law or to protect our rights and security.
4) SMS Consent and Opt-Out
If you provide your phone number, you may receive text messages related to your inquiry or appointment (such as follow-ups, confirmations, and reminders).
You can opt out at any time by replying STOP.
5) Data Retention and Deletion
We retain personal information only as long as needed for business, legal, compliance, and security purposes. You can request deletion of your information, but certain records (such as logs) may be retained where required for compliance, billing, or security.
6) Security
We use reasonable safeguards to protect your information. Our service providers may use measures like encryption in transit (TLS) and encryption at rest (AES-256) as part of their security controls.
7) Your Rights
Depending on where you live, you may have rights to access, correct, or delete your personal information. To make a request, contact us using the details below.
8) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
9) Contact Us
Absolute Workflow
Email: info@absoluteworkflow.com
Phone: 587-802-3212